Cancellation & refunds

1. Requesting cancellation

Email info@corecommunityhub.com from the address associated with your membership at least 15 calendar days before the next renewal. State that you want to cancel and include a payment reference if available. Do not send full card details. The same notice period applies to monthly and annual plans.

Send your cancellation request by email to info@corecommunityhub.com. CORE confirms in writing when renewal will stop. If the notice date for the next renewal has passed, contact us to confirm the effective date; the next payment may already fall due under the current cycle.

2. Access after cancellation

Ordinary cancellation stops the applicable renewal. Access remains available until the end of the eligible paid period, subject to the community rules. Account closure and data deletion must be requested separately; some records are retained to meet legal obligations.

3. Refunds for cancellation for personal reasons

A request may be considered if sent within the first 7 calendar days after the initial membership payment. Include the reason and payment reference. CORE communicates the decision and, if approved, the amount and refund method. This option does not restart at each renewal.

After this period, ordinary cancellation does not include a refund for the paid period or unused time, except where mandatory legal rights apply.

4. Payment or performance problems

Contact us about an incorrect charge, duplicate payment or a failure to provide the CORE service as required. The commercial 7-day window and 15-day notice rule do not limit mandatory consumer rights. The remedy and any refund depend on the circumstances and applicable law.

Services contracted separately with providers have their own cancellation and refund terms. Contact that provider; you may also inform CORE so we can review the catalogue information.