Terms of service
How CORE membership works and what to expect from the platform.
Updated: 23 September 2026
1. CORE operator
ProTech Software Labs FZ-LLC · Ras Al Khaimah Economic Zone, UAE. Services Licence No 47010249 · Media Licence No 17002687. FOB50597, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
Contact: info@corecommunityhub.com. CORE is a commercial community platform and digital membership service, not a charity or donation platform.
2. What access includes
Guides, articles and initiative information are public. Paid membership provides access to the provider catalogue and published benefits, a personal account and the private WhatsApp community. Each offer has its own conditions and availability.
Member access is available after payment confirmation and account verification, during the eligible paid period. Keep your details accurate and do not share your password or private invitations. If payment is confirmed but access is unavailable, contact CORE using the email associated with your payment.
3. Price, payment and renewal
The base price is 10 AED per month or 120 AED per year, plus Stripe processing fees and applicable VAT. The final total, currency and payment frequency are displayed on the Stripe checkout page before confirmation. Provider services are paid for separately.
Membership renews automatically at the same frequency and base price, plus applicable fees and VAT, until cancellation takes effect. Future commercial changes must be communicated before they apply and do not apply retroactively to an already paid period.
4. Cancellation and refunds
Email your request to info@corecommunityhub.com at least 15 calendar days before renewal. This applies to monthly and annual plans. CORE confirms the effective date in writing.
For cancellation for personal reasons, a refund request may be considered within the first 7 calendar days after the first payment. Afterwards, ordinary cancellation stops the applicable renewal without refunding the paid period. Read the cancellation and refund policy. These terms do not limit mandatory rights for non-performance, non-conformity, incorrect payments or other legally protected circumstances.
5. Independent providers
CORE suggests and facilitates connections. The selected provider is responsible for authorisation, eligibility, advice, quotation, contract, delivery and quality. Listing a provider does not make CORE a legal, tax, medical, financial, insurance or brokerage service provider. CORE does not guarantee results, acceptance or savings.
Confirm identity, relevant authorisation, prices and conditions before contracting. CORE remains responsible for its own membership, its own statements and obligations that cannot be excluded by law. We do not hold member funds or provide escrow or payments between members.
6. Community and public content
Follow the community guidelines, respect privacy and applicable law. In WhatsApp groups, your phone number and some profile information may be visible to participants. Do not disclose other people’s information without a lawful basis.
Guides and community messages provide general information or personal experience. Check current requirements for your situation with the relevant authority or a qualified professional. CORE may moderate content and restrict access for rule violations, subject to applicable rights.
7. Personal data, complaints and applicable law
See our privacy policy. Stopping membership and closing an account are separate actions; state explicitly what you would like to request.
For a problem, email info@corecommunityhub.com with a description and, if relevant, a payment or request reference. Do not send passwords, verification codes or full card details. Relevant UAE law applies without excluding mandatory consumer rights or the right to contact the competent authority.