Privacy policy

1. Controller and contact

ProTech Software Labs FZ-LLC · Ras Al Khaimah Economic Zone, UAE. Services Licence No 47010249 · Media Licence No 17002687. FOB50597, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

Contact: info@corecommunityhub.com.

2. Data we process

Account and contact data: name, email, phone, verification status and a hashed password; membership and payment data: Stripe identifiers, plan, status, amounts, currency, dates and invoices; service and support requests: submitted details, messages, selected provider and permission to share; security data: authentication, verification and administration events, protected technical identifiers and request limits.

Full card details are entered with Stripe, not in CORE forms. Do not submit passports, medical information, passwords, access codes or other sensitive documents through general forms.

3. Purposes and bases

We use necessary data to perform membership and your requests, verify accounts, send service communications, reconcile and maintain financial records, prevent abuse and meet legal obligations. For a provider request, we seek the permission shown beside the form. Visiting, paying or joining a group does not automatically give marketing consent.

4. Who receives data

Access is limited to authorised administrators and the providers needed to operate the service: Stripe for payments, hosting and email providers for infrastructure and messaging, and Twilio Verify for sending and checking SMS codes when this service is enabled. For this verification, Twilio receives the phone number and the data needed to deliver and confirm the code. We share only necessary request data with your selected provider under the conditions shown on the form. We may disclose data to authorities where legally required. CORE does not sell personal data.

External links open independent services with their own policies. WhatsApp group participants may see your phone number and some profile information. Transfers to providers outside the UAE must use the safeguards and mechanisms required by applicable law; contact us for details.

5. Retention

We do not keep all data for a single maximum period. Necessary data is retained while the account and services are active, then reviewed on closure or when the purpose ends. Closed provider requests have a 90-day operational retention period, as do security logs, except where records are justifiably held for an investigation, complaint or legal obligation.

Tax records follow the specific legal requirements. For records relevant to UAE Corporate Tax, retention is at least 7 years after the end of the relevant tax period where that rule applies. This does not justify keeping all messages or profile data. Account closure does not automatically erase financial records that must be retained.

Source: Federal Tax Authority — record retention.

6. Security and cookies

We use contact verification, hashed passwords, login sessions, attempt limits and role-based access controls. The session cookie and language preference support portal operation. Optional advertising or tracking tools are not enabled in this version. No measure can guarantee absolute security.

7. Rights and requests

You can correct your account details. To request a copy of your data or exercise access, correction, deletion, restriction, withdrawal of permission or other applicable rights, email info@corecommunityhub.com. We will verify identity proportionately and explain if a legal obligation limits the request. You may contact the competent authority.

Membership cancellation stops the applicable renewal; account closure and data deletion are separate requests. Withdrawing permission does not affect prior lawful processing or remove applicable record-keeping duties.